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1. If you wish to cancel your order:


  • a. You can notify us by email to customersupport@educationexplorationstore.com  before we have dispatched the goods to you; or


  • b. Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

2. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a exchange only. The costs of returning goods to us shall be borne by you.

3. Upon receipt of the goods we will give you a exchange as required.

4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following  circumstances: -


  • a. In the event that the product has been used.

  • b. To any products that we have made or customized specifically for you


The provisions of this clause 4 do not affect your statutory rights.



 

 
 

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